We are happy to exchange unopened items in their original condition within 30 days of when you receive your order. Contact Customer Service at 1-800-585-5483 for an Exchange Code and detailed instructions. Please make sure you have an adequate supply of Nutrisystem® diet food to stay on the program, as you need to allow 14 business days to process your exchange. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment and please save your shipping receipt, your tracking information and a copy of your list until your exchange is processed. Please allow two weeks from our receipt of your returned merchandise to process your exchanges.