Credits are issued within 14 business days of your return being processed in our warehouse, but may not appear on your statement for one to two billing cycles. Refunds issued by paper check can take up to 4 weeks to be processed. Shipping costs are not refundable unless it is a result of our error. Credits are issued back to the original method of payment for the returned product. Please note that Nutrisystem is not responsible for any bank or credit card fees that you may incur. Orders originally purchased with Nutrisystem or Costco gift cards will be reimbursed via check.