FAQ
How do I delay my order?
Delaying or moving your order sooner online is easy! Before doing so, please read over the questions below.
- Do you need assistance with getting back on track with your program? If so, please connect with one of our weight loss coaches by typing to connect with an agent.
- Have you reached your weight loss goal? Find out what to do when you reach your goal weight here. >
Follow the steps below if you need to update your next order’s processing date.
1. After logging in to your account, click on DELAY/RESUME MY ORDER or MOVE NEXT SHIPMENT UP.
2. Select your new fulfillment date from the calendar. If you are delaying your order:
- Under the PLEASE NOTE section you will be given a timeframe for when you can delay.
- When opening up the calendar to delay, you may only be given a few dates to choose from in order to stay within your timeframe.
- If you have exceeded the amount of allowable delay days, you will receive a message to call our Customer Care Department.
3. You will receive an email confirmation after this change. Please make sure that your new order date is correct.
*Keep an eye out for the email, “Time Is Running Out To Make Changes to Your Order,” four days prior to your next auto-delivery date. This email is a reminder to make any menu/date changes to your next order.
Please note: Delaying your order will not cancel an order that is being fulfilled in our warehouse. You have until the 6:00 p.m. ET cut off the day before your order is to be fulfilled to make changes to the date or the menu. Orders that are being fulfilled at our warehouse cannot be delayed or cancelled. You will be responsible for all charges.
