What’s your return policy?
If, within thirty days of receipt of your package, you wish to return any unopened Nutrisystem® non-frozen food item, Nutrisystem will give you a refund (less return shipping), no questions asked; that’s how confident Nutrisystem is that you’ll love the food and enjoy losing weight with the diet program. Please note: Frozen food items are not returnable and are not refundable once the frozen order ships.
All requests for refunds and returns must be made within 30 days of delivery of your package. Please call Customer Service at 1-800-585-5483 to obtain a Return Authorization Number (RMA#). Customer service representatives will explain how to return non frozen foods via FedEx. Your package must be postmarked within 48-72 hours after the RMA # has been issued to you. Any refused packages that are returned to our warehouse without an RMA# will have a return shipping of $19.99 deducted from any credit issued.
Once you receive your RMA#, put this number on the package. Indicate the reason for your return, include the packing slip that came with your order, and wrap the package securely. If you do not have your packing slip, please indicate the order number on a separate piece of paper, enclose in the package and send the package to the following address:
OHL/Nutrisystem Returns Dept. – (Your RMA#)
1490 Nitterhouse Drive
Chambersburg, PA 17201
To ensure proper credit to your account, Nutrisystem recommends that you use Federal Express or Insured Parcel Post for shipment. Please save your shipping receipt and your tracking information until your return is processed. Credits are issued within 14 business days after your return is processed in the Nutrisystem warehouse but may not appear on your statement for 1-2 billing cycles. Refunds issued by paper check must be cleared by your financial institution before a refund can be issued and may take up to 4 weeks to be processed. Credits are issued back to the original method of payment for the returned product. Shipping costs are not refundable unless it is a result of our error. Please note that Nutrisystem is not responsible for any bank or credit card fees that you may incur. If you have any further questions, please feel free to call Customer Service.