FAQ
How do I cancel my plan?
Before canceling your order, please read over the questions below.
- Do you need assistance with getting back on track with your program? If so, please connect with one of our weight loss coaches by calling 1-800-585-5483 and read this article ASAP. >
- Want to change the date of your next processing order? Delaying your order online is easy to do! Click here to learn more about how to delay your order. >
- Need to go off our program for a few days? Delay your order and click here to learn what menu items could help you stay on track. >
- Have you reached your weight loss goal and ready to move to one of our transition programs? Click here to learn about these programs. >
How to cancel your auto delivery program:
You may cancel your auto delivery program any time before 6:00 p.m. ET the day before your order is scheduled to be processed by calling 1-800-585-5483, option 1 and then option 4; otherwise, we will be unable to make any changes for that order.
For all 4-week orders, if you refuse delivery on a shipped order or return the non-frozen portion, you are subject to the 19.99 return shipping charge. If you cancel after the first 7 days from the date that your order arrived and prior to paying for your second shipment, your payment method will credit Nutrisystem $125 for the auto delivery discount received on your first shipment. This charge will appear on your payment method within 8 weeks of your cancellation. Please note funds may be held by your banking institution for up to five business days after cancellation of your order. Contact your financial institution for further details. Nutrisystem is not responsible for any bank or credit card fees that you may incur. For further information, contact our Customer Care Department.
