You may cancel your auto-delivery order at any time before 6:00 p.m. ET the day before your order is scheduled to be processed by calling 1-877-338-8446; otherwise we will be unable to make any changes for that order. For all 4-week orders, your payment method will be charged a $19.99 shipping fee (1) if you cancel after your order has been processed; and (2) if you refuse the order at time of delivery. If you cancel your auto-delivery order after the 14 day money back guarantee period and prior to paying for your second consecutive 4-week order, your payment method will credit Nutrisystem $125 for the auto-delivery discount received on your first shipment. This charge will appear on your payment method within 8 weeks of your cancellation. Please note funds may be held by your banking institution for up to five business days after cancellation of your order. Contact your financial institution for further details. Nutrisystem is not responsible for any bank or credit card fees that you may incur. For further information, contact a Nutrisystem customer service representative.