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What do I do if there is a problem with my shipment?

If you have any issues with your food shipment (e.g. defrosted food, missing or damaged items, quality issue), we will be happy to address your problem and find a solution so you can continue on your weight loss journey as soon as possible.

Please visit our SELF SERVICE Portal to provide us with the necessary details in order to solution your problem.

Frozen foods: Please do not consume items that have defrosted from your food delivery.

We encourage our customers to sign up for FEDEX DELIVERY MANAGER. By signing up, you have access to:

  • Stay informed with delivery notifications.
  • Save package delivery instructions for your driver – Make delivery location requests in Fedex Delivery Manager.  There is no guarantee, but hopefully this will help your driver know your preference. Examples: Leave on porch, Do not block door, Deliver to apartment door
  • View picture proof of delivery (PPOD) on the tracking page – Many FedEx deliveries now include a picture with your delivery.
  • Provide feedback directly to FedEx as well as rate the experience on the tracking page – You can report a misdelivered package (use Report Missing Package option under Manage Delivery) and leave feedback on your delivery and driver.

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