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What happens when I have a menu item that is low inventory, out of stock, or discontinued?

Although Nutrisystem has taken every reasonable measure to have sufficient inventory to fill your food order, availability of product(s) may change without notice.* Substitutions may occur if the product you have ordered is not available due to low inventory or the discontinuation of a product.

If a menu item on your order has been discontinued, you will receive an email notifying you of the substitution that you will receive in its place. If you do not have an email and are opted in to receive calls, you will receive a phone call with this information. We advise that you check your order close to the processing date to ensure that you are satisfied with the menu. If you still receive a substitution that you do not like, visit our our Self-Service Portal or contact a Customer Care Representative.

Please note that substituted food items may contain different ingredients and allergens than those in items originally ordered. Please be sure to carefully check all individual product packages for the most updated information regarding ingredients and nutritional content for any/all Nutrisystem® food products, including new and improved items, if you have any food allergies or if you are otherwise concerned about any specific ingredients.

*Nutrisystem is not responsible for unavailability of product due to popular demand, whether discontinued or still in production. In the completion of food orders, Nutrisystem reserves the right to substitute a similar product.

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